Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Rates & Delivery Estimates We offer worldwide shipping. Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.
- Hong Kong (Local): 2–3 business days
- Asia Pacific: 5–10 business days
- Rest of World: 10–20 business days
Customs, Duties & Taxes International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
Contact Us For any shipping inquiries, please reach out to us at [your email address].