Shipping Policy

At Buddhaechoes, we strive to deliver your spiritual and cultural items safely and efficiently. Please review our shipping policy below to understand our processing times, delivery estimates, and shipping procedures.

1. Processing Time

All orders are processed within 2–5 business days. Please note that processing time is separate from the shipping time.

• Orders are not processed or shipped on weekends or public holidays.

• During peak seasons, holidays, or promotional periods, processing times may be slightly longer. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

We proudly offer worldwide shipping. Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

• Hong Kong (Local): 2–3 business days

• Asia Pacific: 5–10 business days

• Rest of World: 10–20 business days

Note: The delivery times provided are estimates only and are not guaranteed. Delays caused by shipping carriers, customs clearance, or extreme weather conditions are outside of our control.

3. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country.

• These charges are the sole responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information.

• Refused Packages: If a package is returned to us or destroyed because the customer refuses to pay the necessary customs duties and taxes, the original shipping costs and any resulting return fees will be deducted from your final refund.

4. Incorrect Shipping Addresses

Customers are responsible for ensuring that the shipping address provided at checkout is completely accurate and includes any necessary apartment or suite numbers.

• We are not responsible for packages that are lost, delayed, or returned due to incorrect or incomplete addresses.

• If a package is returned to us due to an address error, the customer will be responsible for the cost of reshipping.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update in the carrier's system. (Note: If your order contains multiple items, they may be shipped in separate packages to ensure safe delivery.)

6. Lost, Stolen, or Damaged Shipments

• Damaged Items: If your order arrives damaged, please refer to our Refund Policy and contact us within 48 hours of delivery with clear photos of the damage and packaging.

• Lost in Transit: If your package is lost in transit and has not been updated for an extended period, please contact us within 7 days of the expected delivery date so we can open an investigation with the carrier.

• Stolen Packages (Marked as Delivered): Once the tracking information shows that the package has been "Delivered" to your address, Buddhaechoes is no longer responsible for lost or stolen packages. Please ensure you have a secure location for drop-offs or check with neighbors and your local post office if you cannot locate a delivered package.

Contact Us For any shipping inquiries or assistance with your tracking, please reach out to us at: 📧 contact@buddhaechoes.com