Frequently Asked Questions
Find answers to our most common questions below.
Shipping, Tracking & Delivery
Do you ship internationally?
Yes, we offer worldwide shipping to most countries and regions. Standard shipping options are available at checkout. Free shipping for all orders over US$50.
How to track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a direct link. You can also visit our “Track Your Order” page and enter your order number and email.
How long does it take for an order to arrive?
Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days depending on your destination and local customs processing.
I received a tracking number but it hasn't been updated - What should I do?
Tracking information may take 24–48 hours to update after a shipping label is created. If there is no update after 5 business days, please contact our support team.
Will my order be shipped in one package?
In most cases, yes. However, if your order contains items from different warehouses, they may be shipped in separate packages.
The package is being delivered by the carrier but I wasn't at home, what should I do?
Carriers will usually leave a notice or attempt re-delivery next business day. You can contact your local post office with your tracking number to arrange redelivery or pickup.
I haven't received my items - Whom should I contact?
Please check your local post office first. If the package is marked as delivered but you haven't received it, contact our customer support at contact@buddhaechoes.com for assistance.
Why is my order late?
Delays can occur due to customs inspections, holiday peak seasons, severe weather, or carrier delays.
Shopping & Discounts
How do I place an order?
Simply select your preferred item, size, or style, click “Add to Cart”, proceed to Checkout, fill in your shipping information, and complete the payment.
I tried to use a discount code and it didn't work.
Check if the discount code is expired, requires a minimum purchase amount, or excludes promotional/sale items. Only one code can be applied per order.
How do I apply my discount code?
At the checkout page, enter your code into the “Discount Code” field and click “Apply” before completing your payment.
Can I make changes to my order after placing it?
Order changes (size, item, or address) can only be made within 1–2 hours of placing the order before processing begins. Contact support immediately.
How do I cancel my order?
Contact us as soon as possible. Unfulfilled orders can be canceled within 24 hours. Once an order is processed or shipped, it cannot be canceled.
I made a mistake with my address.
Please email support with your order number and correct address immediately. We cannot change the shipping address once the package has been dispatched.
Will I receive a confirmation email when I place the order?
Yes, an automated confirmation email with your order summary will be sent immediately after a successful checkout.
Payment, Billing & Fees
What methods of payment do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover, JCB, Diners), PayPal, Apple Pay, and Google Pay.
Can I get a price adjustment on my item?
Price adjustments are only eligible within 24 hours of purchase if the item goes on sale shortly after. Contact customer support to request a review.
Why did the price change on checkout?
Prices may adjust based on currency conversion rates, local taxes, or automatic application/expiry of discount codes at final checkout.
Do I have to pay import taxes/duties on an international order?
Customs fees, import duties, and taxes are determined by your country's customs office and are the responsibility of the customer.
Will I be charged Sales tax on my order?
Sales tax is calculated based on local tax laws and regulations of your shipping address at checkout.
My payment was declined - What should I do?
Ensure your billing address matches your card details. If issues persist, try another payment method or contact your issuing bank to clear international transactions.
Products & Care Instructions
If my bracelet broke, can I restring it?
Yes, elastic jewelry cords can be re-strung. We recommend using high-quality stretch cord (0.8mm–1.0mm) and applying a small drop of jewelry glue to the knot.
How do I take care of my jewelry?
Keep items away from water, perfume, and harsh chemicals. Remove jewelry before showering, swimming, or sleeping. Store in a dry pouch or box.
How can I clean the bracelet or something?
Wipe gently with a soft, lint-free cloth or micro-fiber towel. For natural gemstone beads, avoid soaking in water or using ultrasonic cleaners.
Do you offer wholesale prices?
Yes, we provide wholesale rates for bulk orders. Please contact our wholesale team via email contact@buddhaechoes.com with your business details and estimated volume.
Can I wear multiple bracelets on one hand?
Yes, you can stack multiple bracelets on the same wrist, provided their energy intentions and materials complement each other without causing physical friction.
Should I wear on my left hand or my right hand?
In traditional energy practices, the left hand is the “receiving” hand (absorbs luck, positive energy, and protection), while the right hand is the “projecting” hand (clears negative energy and projects confidence). Wear according to your personal intention.
Returns & Exchanges
How do I return my order?
Contact customer service to obtain a Return Authorization and shipping instructions. Items must be unused, in original packaging, and returned within 30 days.
The item I received doesn't look like the picture on the website.
Because our items are made from natural stones and hand-crafted materials, natural color variations, grain patterns, and slight size differences are normal.
My item is broken.
If you received a damaged item, send a clear photo/video of the defect along with your order number to our customer support within 7 days of delivery for a free replacement.
My tracking shows my package is being returned to sender - What should I do?
This usually happens due to an insufficient address or failed delivery attempts. Contact us to verify your shipping details for a reshipment.
What is your return policy?
We offer a 30-day money-back guarantee for unused items in original condition. Return shipping costs are covered by the customer unless the item was defective upon arrival.
I received the item but I don't like it.
You can return eligible items within 30 days for a store credit or refund (excluding original shipping costs), provided the item is unused and undamaged.